Bolly Game Support – We’re Here 24/7 to Help You
At Bolly Game, your satisfaction is our top priority. Whether you’re having trouble logging in, need help with a transaction, or just have a question about our games, our friendly support team is ready to assist—anytime, day or night.
Contact Channels & Links
| Channel | How to Reach Us |
|---|---|
| Live Chat | Click the chat icon 💬 at the bottom-right of any page for instant help (≤ 1 min response). |
| [email protected] – general inquiries[email protected] – promotions & partnerships (≤ 1 hr response) | |
| Chat on WhatsApp (≤ 30 min response) | |
| Telegram | @bollygameofficial – join our channel for support & updates |
| Social Media | • YouTube • Facebook • Instagram |
⏱ Service Level Agreements
| Channel | Typical First Response Time | Notes |
|---|---|---|
| Live Chat | Instant (≤ 1 min) | 24/7 availability |
| ≤ 1 hour | Office hours: 24 hrs | |
| ≤ 30 minutes | Same-day resolution for most queries | |
| Telephone | ≤ 30 seconds to answer | Call-back option if you’re in queue |
🌐 Languages Supported
- English
- Hindi
📚 Self-Help Resources
| Resource Type | Description & Link |
|---|---|
| Knowledge Base | FAQs, deposit/withdrawal guides, KYC instructions… coming soon |
| Video Tutorials | Visit our YouTube playlist for step-by-step installation & gameplay walkthroughs. |
🚀 Escalation & Feedback
If your issue isn’t resolved to your satisfaction:
- Ask to Escalate during your chat or email.
- We’ll connect you with a Senior Support Manager within 2 hours.
- Still need help? Fill out our Feedback & Complaints Form and our Customer Care Head will reach out within 24 hours.
🎖 VIP & Special Support
- VIP Players enjoy a dedicated account manager—just ask in chat!
- Tournament Organizers & Partners can email [email protected] for priority assistance.
Welcome to Bolly Game Support!
“It’s a pleasure to serve you—how can we help today? 🙏”